For any delays or questions regarding the delivery details, please contact the Courier directly.

In the rare case of your package is delayed or lost, please note that you will have to start an investigation online by going to the carrier's website. It may take up to 20 days to complete the investigation. Once you have the claim confirmation from the carrier, we will gladly issue you a full refund.

Also, please allow extra time if ordering during the busy holiday season to account for greater carriers' demands. We aren't responsible for problems caused by the carrier.


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Need a hand? A parent's formula-feeding journey is so personal, unique, and can be challenging. We at OBF24 are proud to have a team that can help guide you along the way. We typically answer your email within a couple of hours. Get in touch